Wondering if this is a scam?

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So, back in November of 2016, I received a call from people with indian accents claiming that they represented windows and that they detected problems on my computer. I had heard about these kind of scams, so I didn't believe them at first. So I asked them a few questions to "make sure" they were

So, back in November of 2016, I received a call from people with indian accents claiming that they represented windows and that they detected problems on my computer. I had heard about these kind of scams, so I didn't believe them at first. So I asked them a few questions to "make sure" they were legit. But long story short, they were allowed remote access to my computer and showed me that there were an excess amount of hackers and viruses on my computer. They suggested a few packages to fix whatever the problem was, and I chose a $90 dollar one that I would pay in 3 installments. They even gave me a confirmation code so that if they called me back I could be safe, which made me think it was legit. However, they haven't contacted me by email even though the payment was supposed to be due already. I looked up virus scams and found out that it's rare that companies randomly cold call non-clients, so I'm suspicious about that. The website is www.goinsta247.com, and they were called Insta Solutions (Though I also looked up insta solutions and I was taken to an entirely different website.) So is this a legitimate company or have I been scammed? And furthermore, should I continue to pay for whatever service I signed up for or should I cancel my card to prevent identity theft?

Other answer:

Kristen:
This is a very common scam. Microsoft will never call you. Nor will a phone number appear on your screen legitimately, unless you're expecting it. So you got scammed. Just don't fall for it again. Ive heard of some losing a lot more money.
This is a standard thing. They will call you or you will call them after seeing a phone number pop up in a browser window that you can't close (easily). They will claim that there are all kinds of things wrong with your computer, (Seriously, if they called you how do they know it's your phone number. There is no connection there.) They will say you've been hacked, there are people in some foreign country using your IP address and trick you into letting them remote into your computer. They will then take you to some site where you will see hacker's address and location, or simply pull up legitimate things that look scary to non-savvy user, and say that there are so many things wrong. They may also install malware that looks like it's scanning your computer but it's just saying that there are all kinds of problems.
It's a major problem and you hear these stories all the time in the tech world. But all you can do is feel sorry for the poor suckers who fall for it.
Diana M:
Its a scam. 9 times out of 10 if its some dude with an indian accent its a scam. Ive seen all the youtube videos and they all always happen to be an indian person scamming
kenzo2047:
Total scam
Smokies Hiker:
I'm afraid you were the victim of a scam! I probably get 6 of these phone calls every year. Believe me when I tell you that Microsoft will never call you before you would have any contact with them about a Windows software problem. It just doesn't happen! Unfortunately these people now have your credit card information which can and would likely be used for other purposes. What you should do is immediately contact your credit card issuer and tell them what you did. Ask them to cancel that credit card account and issue a new card. Then be alert of any fraudulent charges on the old credit card number to your account, so you can contact the bank or other credit issuer of the original credit card to report the fraudulent charges. They will investigate the card charges you indicate and give credit to your old account if the card charges are found to be fraudulent. If you check out any of the phone numbers these people are tied to, you'll find that all of them are scams.
Caroline:
It's a scam.
GrendleandKleev:
I had the same thing during November. It started with a pop up and had a number, so out of curiosity I called it. Same story. It is hard enough to call Microsoft and get to talk to someone, so I knew it was a scam. People are doing the same scam claiming to be the IRS and that you are being sued or taken to court.
Andy L:
Ah – The Windows Technical Department scam. I used to get a call every few weeks, but they have slowed down. There is no Windows Technical Department and the people calling are only looking to mess up your PC until you send them money.

Whatever you are paying for, try to stop it and get refund, but you don't stand a chance.
You generally will need to close the account the money is coming out of and may need to fully restore your PC. You can complain to your state attorney general.

Usually when they call now I tell them "Mommy says I can't talk to strwangers. No call here no more."

ilenia:
Total scam!
UnknownFs:
Course it's a scam
Soulfood:
This is a scam. Just scam them
Back. I played along with all false details then i said i was an fbi agent and i was track their location and told them the indian swat team were on their way to their house. Was hilarious.

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