Update to Windows 10 Help please?

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I have a friend who was updating her computer to Windows 10 and it just kept saying Restarting for an hour and 30 minutes.
Any thoughts on what to do?

Other answer:

jill:
Best idea would be to do a clean install of Win10.
Save all the files on a flash drive or some type of external storage and wipe everything on the computer.
Installing Win10 over another operating system is very problematic; drivers won't work as they're supposed to and a lot of things will just misbehave. Narrowing down the problem your friend has would be hard with the computer in front of me, almost impossible over the internet.

Windows 10 is a pretty good operating system, but this marketing scheme with the update was a very bad decision on their behalf.

ari:
Yes shut down unplug and push and hold the power button 35 seconds then attempt to restart after you plug it in.

However do not interrupt it if you see a big click like screen that a major upgrade that can take 2 hours

Berry:
Turn it off and then start it again.
Owen:
Turn it off and then start it again.
Paul:
Turn it off and then start it again.
Rampling:
safe mode try roll back
Bill P:
Turn it off and then start it again.
Steve S:
safe mode try roll back
Amirhossein Rafie:
what step is the installation give more info pls

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