Question about internet connection problem on Windows 7?

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I'm trying to repair my friends computer. They haven't been able to connect to the internet. When I tried to connect to the network it said it was missing a network adapter driver. This computer has been sitting around for few years with this problem. It's a Dell inspiron model IN1910Nf. I've tried

I'm trying to repair my friends computer. They haven't been able to connect to the internet. When I tried to connect to the network it said it was missing a network adapter driver. This computer has been sitting around for few years with this problem. It's a Dell inspiron model IN1910Nf. I've tried downloading the driver from the Intel website and it wouldn't run at all. I tried following a few YouTube tutorials that didn't work. Not really sure what else to do aside from maybe try to restore the computer to factory default or tell them to call a computer repair person.

Other answer:

Daniel:
The IN1910N only shows the monitor, not the actual computer. You are also lacking vital details. Are we trying to use WiFi or ethernet connection?

From the limited information, I can only conclude these possibilities.

1. Hardware failure – Built-in WiFi or ethernet adapter has failed or ethernet cable is defective or improper.

2. Driver problem – Uninstall and reinstall network driver for the correct device. Check the service tag on the computer when looking up the drivers on Dell's website to be sure you get the correct ones.

3. Router/modem error – Are other devices able to use the same connection successfully? If not, then it is not the computer.

4. User error – Somebody is not properly establishing the proper connection through WiFi settings or is using wrong network settings.

I would hold off on restoring to factory default. Unless there is nothing on there worth keeping.

From the limited description, I am going to guess you might not have been installing the correct drivers for the hardware. Or there is a hardware problem causing the drivers to not install. There are so many details missing, it is hard to say more.

V. Perkins:
Make sure you're getting the Model info by rt-clicking on COMPUTER, then selecting "Properties". The System section should tell you the make & model.

What does "Device Manager" have to say? Any yellow or red icons?
Does the system have a working Ethernet adapter? Can you connect the system to the router via Ethernet while you're working on it? If so, then you can let Dell's website checkout the system and lead you right to the correct drivers.

Laurence I:
the only drivers that will be right will be the dell ones. the number you quoted is for a del screen and not the base unit. all dells have an ASSET no printed on a label stuck to the base unit. entering this in at the dell support site allows you to download the DELL UPDATE application which allows you to keep all your drivers up to date. you are wasting your time trying to do this any other way. please be aware of the following as well. windows talks to the BIOS it does this using the mainboard CHIPSET driver. if the mainboard chipset driver is incorrect it will not be able to ask the bios what devices are installed. when you have the correct mainboard chipset driver, then new devices will appear. make sure you visit the dell site and enter your dell asset no. this can also be seen in the BIOS menu display.
BigE:
Dell calls it a Service Tag. With the service tag, it will show ALL drivers and software available. It is more accurate than the model number, because there are so many varieties. It is 7 letters and numbers, like 7BFJ8F1 (made up).
Deirdre:
search drivers for windows 7 and install it
Adam:
search drivers for windows 7 and install it
saranya:
search drivers for windows 7 and install it

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