Is it safe to allow your pc manufacturer support assistant access your computer via remote access?

Home » Computer Networking » Is it safe to allow your pc manufacturer support assistant access your computer via remote access?
Computer Networking No Comments

i have a problem with my laptop i contacted my pc manufacture via support assistant when i was connected with one of their people via chat they wanted to access my machine via wireless remote they wanted to have a look at my setting to see what was at fault of my problem and fix it from their end over remote

i have a problem with my laptop i contacted my pc manufacture via support assistant when i was connected with one of their people via chat they wanted to access my machine via wireless remote they wanted to have a look at my setting to see what was at fault of my problem and fix it from their end over remote accesses and restart my computer from there too how is that even possible ? (I'm not computer savey) is it safe ? to allow them to do that ?

i didn't give them access . instead they gave me a few web links to fix the problem but i still have not managed to fix my problem reason why i ask is it safe to allow a pc manufacturer support assistance to access your computer
I used the actual support assistant software that's actually on my machine you know the recovery part of the machine so yeah i think they were legit assistant but still

Other answer:

Richard:
If it is a large manufacturer such as HP or Dell, then it is normally okay; however, if it is a small company that builds custom PCs then you might need to be more careful.

When they request access for support purposes, they will normally ask you to go to a specific website that will run a script on your PC to allow them to gain access. Once on the website, they will give you an access code that tells your PC which session on that website the particular support person is using. Large companies will have many support staff working and you need to connect your PC to the session of the particular person to whom you are talking. Microsoft have there own tools built in to Windows, so they may tell you a command to type in instead of going to a website. The tool opens a connection to their support service at which point you will still have to enter an access code.

You should be able to watch exactly what the support person is doing on your PC and you can terminate the connection at any time if you do not like what they are attempting to do. A good support person will tell you what he/she is doing as they work. If they are in the middle of a series of steps and you break the connection then you might have to complete the sequence or undo the last few steps yourself.

You should never leave the computer unattended when a support person is accessing it. You should also take careful note of any tools or other software that is downloaded during a support session. Always ask what a particular download is for, and unless it fixes a problem, such as installing a new driver, remove it after the session is finished. If possible and the support session allows it, keep a transcript of the commands the support person has used. Some support programs provide a log of what has been done, but unfortunately others do not.

When the support session is finished, restart the PC to make sure any connections have been closed.

Finally, some ISPs offer a similar service to help configure routers or investigate certain types of connection problems.

I hope this helps.

Paul:
Yes it is safe. When somebody connects to your computer remotely they must have login credentials that are provided by you. It doesn't matter if they are using TeamView, GoToMyPC or Windows Remote Assistant, they all generate a login on your end that you must give the technician in order to connect. You will also be prompted when they are trying to connect and you are able to decline a connection similar to declining a call on a cell phone and once the remote user has connected you still have to grant them permission to browse files and control the desktop. So even if you left your remote software running 24/7, people aren't able to simply connect without your permission or knowledge.
Think:
I have done this several times with no trouble, but there is the possiblity of data protection violation
Bill:
Sometimes you have to trust people in order to get things fixed.
rick29148:
Maybe a trip to your local computer doctor would be safer ….. ?
datcy:
Boo!!! Nope no way I got hacked
Angel:
Are you sure they're not scammers? Make sure you know how you're talking to.

LEAVE A COMMENT