My mac stalled earlier today after browsing an unsecured website, and was prompted to call support right away and warned me not to shut down or restart my computer as this would cause it to crash indefinitely. So I called the number that popped up on the screen and got connected to a tech from CodeDefend, who I
My mac stalled earlier today after browsing an unsecured website, and was prompted to call support right away and warned me not to shut down or restart my computer as this would cause it to crash indefinitely. So I called the number that popped up on the screen and got connected to a tech from CodeDefend, who I allowed access to my computer to fix my problem, which of course I had to pay for (hoping I wasn't scammed). He scanned my computer and found insecure foreign addresses which he said was compromising the safety of my computer so he downloaded and ran both Malwarebytes and Ccleaner and now my computer seems to be running fine. I also downloaded the latest system software OS Sierra to improve my system's overall performance. I tried doing a Google search of CodeDefend, and couldn't find any information or reviews about their services. Has anybody here used CodeDefend before, and are they safe to use?
100% you where scammed.
There was absolutely nothing wrong with your computer, and hopefully there still isn't, although by giving some random Indian scammer remote access to your machine, who knows. As well as scamming you out of the "service fee" then can also install malware to find your passwords / bank accounts etc and scam you some more.
You were scammed. That was a pop up ON the website you were viewing. Now you need to run a full anti-virus scan to get rid of the software that YOU LET THEM INSTALL! (That is the virus!!!) All good answers and good suggestions (except Spencer, who is trying to steer you to ANOTHER scam site!)
Of course it is a scam. Why were you so stupid? He could also have installed spyware on your machine to steal personal data, and they could also use your credit card information to take more money. You now need a proper tech to check for spyware, and you must change all your bank and credit card accounts. NEVER let anyone access your machine.
I don't think it is a scam. However, depending on how much you paid, you could have gotten ripped off. You could get PCCleaner and Anti-virus software often a lot cheaper than what they ask for you.
the question is whether he installed malware on your machine or just lied to you about removing a non-existent problem. i'd do a clean OS install and insist you use different computer to change all your passwords (and don't use pws on the comprimised comp until it's fixed)…