I watched passengers last night on a website and this message popped up from Microsoft that I have a virus?? Please help. Details?

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So I watched the movie and then I got this message and it said to call a certain number to get rid of it otherwise they will disable my computer and report it to this crime something team. It said something about spyware too. I don't dare open my computer to check. It's going to take my Facebook login, my

So I watched the movie and then I got this message and it said to call a certain number to get rid of it otherwise they will disable my computer and report it to this crime something team. It said something about spyware too. I don't dare open my computer to check. It's going to take my Facebook login, my credit card details, photos, personal info, email etc and I'm really scared because I don't know if this is true or not. This was at 2 at night so I couldn't really ring them at that time coz I would wake everyone up. Is is serious? I'm really scared coz that's got ALL my school work on it. I swear i am never watching movies on my laptop again
I have an average aspire, it's the blue one that can turn into a big tablet sort of thing. Is there a way I can remove the virus? My dad will kill me if I broke my computer. He would ground me forever.

Other answer:

Kt:
You may have a virus, malware, or simply you have hit a website that pops up a message without infecting your PC at all. They are all scams.

Microsoft NEVER tell you you have a problem unless it comes from Windows Defender and it has found one of the infections it actually recognises.

If you only have Windows Defender (or Microsoft Security Essentials in older versions of Windows) on the PC, you should download a good anti-virus package such as Avast Free, then disable Windows Defender and install the better anti-virus program. Then do a full scan. Do not have more than one anti-virus package running on the PC as this can reduce protection.

You should also download and install MalwareBytes and run a full scan with that as well.

I hope this helps.

david:
"So I watched the movie"

First off, watching questionably legal stuff means you're dealing with questionable people. I suggest you not do that.

"it said to call a certain number to get rid of it"

Do NOT call the number. You don't want an extortionist to have your phone number. That just makes everything worse.

"otherwise they will disable my computer and report it to this crime something team"

You think they want anything to do with the police? Hah, right. Which one of you do you think they'd arrest? It's possible they could disable your computer – it depends on whether they were actually able to install something. But overall this is probably just a scary-looking message.

"It's going to take my Facebook login, my credit card details, photos, personal info, email etc and I'm really scared because I don't know if this is true or not"

Doubtful. Do you actually store your credit card details on your computer? If you paid with a credit card on some website last month, they'd have to hack THAT site to get it, or they'd have to have already had a keylogger on your computer last month. I would, however, make sure to not use this computer for anything sensitive in the future, just in case.

"This was at 2 at night so I couldn't really ring them at that time coz I would wake everyone up"

Hah. If it's some Russian or Chinese scammer, that could be in the middle of the day for them.

"I think also said that I had to call it within 5 mins?"

That makes me think they're bluffing. They want you to rush, before you can check and see that they don't have control of your computer.

You could try disconnecting from the Internet (take it somewhere with no wi-fi connection) and then try copying the homework on it to a flash drive or something, and run whatever antivirus program you have to see if it detects something.

Duncan:
If you get involved with criminal activities like watching illegal movies you are going to have to deal with criminals. The only reason these movies are made available is to lure people in so their computers can be exploited.

Run a full scan on your computer to check what has been installed.

Change all your passwords after any installed key loggers have been removed.

Do not call the number – they are the scammers waiting to extract money from your bank account. The message was not from Microsoft.

marisa:
Hi
Thraix:
I concur with most of the people here. Don't do anything besides downloading Malwarebytes (it is reliable and free) and running a scan through it.

One thing that anti-virus won't save you from is yourself. Don't go to sketchy websites.

Bill P:
DO NOT RING THE NUMBER!

It is scareware, ideally disconnect from the internet first, then do a full scan with your anti virus. Follow instructions given by the a/v program including a restart if suggested.

?:
You don't have an infection. It's a very common scareware ad. Do NOT CALL THEM. They will be the ones taking passwords and infecting your computer.

Grab Malwarebytes from http://Malwarebytes.com and run a scan. If it comes up clean, you are fine.

chrisjbsc:
You have a virus. I hope your work is backed up somewhere safe, because you will need to reinstall the operating system, change all your online passwords, and contact your bank.

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