I run windows 8.1 and i have a virus, for which i need to factory reset as, almost nothing is functioning anymore. Everytime i search how to factory reset, it tells me i need to go to "Change PC settings" but the virus prevents me from doing so. Please tell me if there is another way, as this is a fairly
I run windows 8.1 and i have a virus, for which i need to factory reset as, almost nothing is functioning anymore. Everytime i search how to factory reset, it tells me i need to go to "Change PC settings" but the virus prevents me from doing so. Please tell me if there is another way, as this is a fairly new computer and i don t want to buy a new one.
I might suggest something less drastic.
On a different computer, install a flash drive to download Dr Web Cureit.
It is one of the best programs to clean viruses.
Go to Majorgeeks.com to download it for FREE.
It takes a bit to download. Then install flash drive into your computer and run the program. It should clean out any virus it finds, but you can make that choice. I just clean anything it finds.
Then you don't have to do such a drastic thing as factory reset.
Recent versions of Windows allow you to make a recovery drive normally on a 16 GB or 32 GB USB memory stick. Boot from the drive if you actually bothered to make one, and completely reinstate your PC to its factory state.
My personal method is to make regular (about once every two weeks) image backups of the C: drive on to an external disk. I use a live Ubuntu system booted from a 2 GB USB memory stick, and I make a compressed image file of the entire C: drive. I did this today on my Windows 10 laptop and got the whole 100+ GB C: drive backed up into an 11 GB image file. Any major problems and I can roll back to the last image file I created. My personal files (documents, music, pictures, videos, etc) are on my D: drive so restoring C: does not affect these files.
I hope this helps.
Post make and model and I'll post a more specific answer. Since you did not list the make and model, this is a generic answer. Some or all of it might help you.
Make sure you back up all your files before doing this.
If your resetting a lappy, make sure you have the AC adapter plugged up. You do not want this process interrupted. This should take one or two hours. It is best to check on it to make sure everything is going fine.
If your lappy came with 8 installed or above there is a good chance that fast boot is enabled. That will make it very hard to get to recovery until you turn it off.
Try Advanced boot option in safe mode. When you press the power button, start tapping the F8 key. If you have Windows 8 and above you have to be REALLY fast tapping the F8 key to get into safe mode. Once you get into safe mode you will see the advance boot menu. Select repair your computer. (This option is available only if the tools are installed on your computer's hard disk.) Select your language and then enter your user name and password. Then click on (brand name) factory Image Restore and next. Answer the question and it should start the recovery back to factory settings.
Recovery from the BIOS/UEFI. My preferred method.
When you press the power button start tapping the F key for your puter and the BIOS/UEFI menu will open. Select recovery from the menu, answer the question and the recovery should begin. Depending on your puter this will take one to two hours.
Manufacturers BIOS menu F key
Gateway, eMachines F10
Acer, Dell, Fijitsu, Gigabyte, Toshiba F12
Your BIOS menu should look something like this. Yours might be different. I am posting this to give you an idea of what it looks like.
ESC = BIOS menu
F1 = System Info
F2 = System Diagnostic
F9 = Boot Device options
F10 = BIOS Setup
F11 = System recovery
Recovery from DVD
With the puter on, place the first DVD in the DVD tray and close it. Shut the puter down.
Wait five seconds then press the power button, start tapping the F key for your puter and the BIOS menu will open. Select Boot Device Options and select the DVD/CD as the first boot device. Save your changes and the puter should boot from the DVD start the recovery.
Grab a free copy of malwarebytes at http://www.malwarebytes.org. Install and run the scan. Clean off anything it finds.
If that doesn't completely solve the issue, you should now be able to do a system restore to a point prior to the problem (unless you've let it sit for a long time and that restore point is no longer available).
If you still can't get it, I recommend using a service to clean your PC, like http://www.cleanourcomputer.com they will remotely access your PC while you watch and clean it up!
run an anti-virus program from safe mode or run a free virus scan from Trend Micro website. they should be able to kill the virus. a factory reset may not kill the virus since many viruses hide deep in your computer. you can also bring your computer into a Staples store and they will remove the virus for $69
CALM DOWN RON.. here.
There are 2 solution.
First is to re-install your windows which is easy and i dont think i have to told you how to do it.
Second is to use sysprep.
Look i am not really familiar with windows 8 but i think its same as windows 7.
1.Right click my computer -> manage -> local and user group -> delete all account except account with down arrow symbol.
2.after that open explorer -> go to windows -> system32 -> sysprep -> open sysprep.exe -> thick generalize -> enter.
3.Done the computer will be rebooted and will be the same as the first time u use it (but some driver may be missing so u have to re install it again.
AT THE LOG IN SCREEN,
HOLD DOWN Ctrl AND CLICK ON RESTART,
This will take you to where you need to be after it restarts.
it should take you to the screen
from where you can start a refresh or clean reinstall.
google "how to make a windows installation disk"