How do I remove a virus from HP Notebook 15 ? Using Windows 10?

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Other answer:

Ricardo Juarez:
Windows10 is an Operating System NOT a Anti Virus Program. However Windows 10 does have it's own Anti Virus Program called Windows Defender. And If you have a Virus Windows Defender should have detected it.
You may not have a Virus, Because Not all Malware is a Virus. You should install the free version of Malwarebytes.
TWB:
First run Malwarebytes in SAFE MODE. It will find most of the adware and junkware out there. It is NOT a true AV but most infection can be stopped by the free version.

http://www.malwarebytes.org/products/

This link explains how to get into safe mode for Windows 7,8 & 10

http://support.eset.com/kb2268/

If Malwarebytes does not find anything then try ESET online scanner to check for a true virus. The first link is the online scanner. You need to USE IE while in the safe mode with networking to run it. The second link explains it.

http://www.eset.com/us/online-scanner-po…

http://kb.eset.com/esetkb/index?page=content&id=SOLN2921

If these do not work post your results and I can post a more aggressive way of looking for the malware.

Dave:
Grab a free copy of malwarebytes at http://www.malwarebytes.org. Install and run the scan. Clean off anything it finds.

If that doesn't completely solve the issue, you should now be able to do a system restore to a point prior to the problem (unless you've let it sit for a long time and that restore point is no longer available).

If you still can't get it, I recommend using a service to clean your PC, like http://www.cleanourcomputer.com they will remotely access your PC while you watch and clean it up!

David:
If your resident antivirus hasn't blocked it download from here http://www.avg.com/gb-en/avg-rescue-cd AVG rescue disk and burn it to a CD. You may need a working computer if yours is badly infected. Boot off the CD and follow the prompts. After that your computer should be clean.
Once your computer is up and running I would also download Malwarebytes antimalware from bleeping computers

http://www.bleepingcomputer.com/download…

Run it to check for any malware that AVG missed

UPTOP:
Avast anti virus does job for me

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