Help me with a computer scam?

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I wanted some input on a technology scam. My parents fell victim to it unfortunately but I was able to help them get things back in order.

They were using their computer when all of a sudden it started behaving oddly and a screen kept popping up, telling them they had a virus that was common in older computers

I wanted some input on a technology scam. My parents fell victim to it unfortunately but I was able to help them get things back in order.

They were using their computer when all of a sudden it started behaving oddly and a screen kept popping up, telling them they had a virus that was common in older computers (their computer is NOT that old btw) and the only way to fix it would be to sign up for this one-time program for over $100 that came with a money back guarantee and a 1 year warranty. The installation was for JMK Package ID-3 and they claimed to be JMK Technical Services, Inc. and claimed to be associated with Time Warner. The number they gave started with a 1-800.

When my parents told me what had happened, I immediately thought it was a virus. I started questioning who the people were, if someone had been to the house to fix the computer and what happened. When they told me they were "fixing it online" and the people were based out of Iowa or New York, I was sick. Apparently they said they would go in and fix it and we could see them typing on our computer screen. When I seen them typing, I noticed they were making a lot of errors and not typing very well for a "professional computer repair" place. I had my parents call the number so I could listen in. When you called or they called you, you would get a man or woman with a heavy Indian accent.

I knew they were being taken advantage of.

(Cont. in updates)
I immediately shut down their computer and told them to contact their bank to. I called the BBB and they confirmed that this was 99% likely to be a scam and that they had NO record of such a company. My parents called the police and made a report and they also agreed this was likely a scam. They said people were

I immediately shut down their computer and told them to contact their bank to. I called the BBB and they confirmed that this was 99% likely to be a scam and that they had NO record of such a company. My parents called the police and made a report and they also agreed this was likely a scam. They said people were also going around making PHONE CALLS to tell people they had computer viruses too. After I shut down my parents' computer, the scammer called the cell phone back and said that they had

Best Answer:

Dave: Total scam, your computer does not randomly let you know you have a virus. It's called "Scareware", and it's nothing more then a webpage pretending to be an antivirus (which is not even possible).

For future reference, all you need to do is close the page.

Grab a free copy of malwarebytes at http://www.malwarebytes.org. Install and run the scan. Clean off anything it finds.

If that doesn't completely solve the issue, you should now be able to do a system restore to a point prior to the problem (unless you've let it sit for a long time and that restore point is no longer available).

If you still can't get it, I recommend using a service to clean your PC, like http://www.cleanourcomputer.com they will remotely access your PC while you watch and clean it up!

Other answer:

Dave:
Total scam. My mom fell prey to this today. Fortunately, I coincidentally came to her house as it was going on. The scammers were conducting a remote session in her computer and were clicking around the machine. They had already gotten her credit card and charged $400 for anti virus software. Then, they were in the process of getting her email password when I hung up the phone and shut down the computer. We called the bank and canceled the card. We will have to dispute charge once it posts. No telling what would've happened if they got free reign over her computer, email and credit card. This JMK Tech company and others are pulling this scam all day long on senior citizens. What a shame.
Boris 24:
Yes,it was a scam.They infected computer with malware.You did a right think to shut it off.To fix it do following:start computer.Go to site www.malwarebytes.com.Install Malwarebytes (trial version for 14 days is free)Run updates first.Then scan computer for malware.When scan will be finished,threads are quarantined.Remove scans.
If you can not do it in Normal Mode do it in Safe Mode with Networking.
edgthre:
There is no need to pay useless technicians money just to reformat your hard drive. Use a good windows 10 bootable or create a USB drive. Then use that to reformat the hard drive. You may want to use a DOS based program and in order to do so, make the PC use BIOS instead of UEFI.

You can do this at the bios menu.

chrisjbsc:
Reinstall Windows .
rokas:
Computer tech here. You will have to take your computer to a repair place and have them remove viruses and any hidden trackers. I would suggest to check ban accounts if your parents were using online banking.

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