Can a new Apple device be exchanged in store?

Home » Hardware » Can a new Apple device be exchanged in store?
Hardware No Comments

I own an Apple device that is unopened and sealed, and was purchased at a store that is not Apple. Is it possible to exchange the product at an Apple Store for something equal to or greater than its value, by paying a bit extra to make up the difference in cost? Or is it impossible to do so, as it was not

I own an Apple device that is unopened and sealed, and was purchased at a store that is not Apple. Is it possible to exchange the product at an Apple Store for something equal to or greater than its value, by paying a bit extra to make up the difference in cost? Or is it impossible to do so, as it was not originally purchased through Apple?
There is no proof of purchase, as it was a gift from a friend who already owned the product, so they gifted it to me. I don't know the name of the store it was purchased from, and I don't have the receipt.

Best Answer:

dallenmarket: No for a couple of reasons: 1. Returns and turn ins for any reason are done at the place where they were purchased, unless they are being brought in for warranty repair. 2. The Apple Store won't want your device to add to their "stock for resale" as it became "used" in the Apple computer system the second you bought it. It doesn't matter if it has never been taken from the box. It was sold once and that makes it used.

Other answer:

dallenmarket:
Not very likely. Since the "new" Apple device you have may be a year old or older, the Apple warranty would likely be up so the Apple store could not warranty it to anyone one may want to buy it. And they have no idea where it was purchased or received by the original owner, so they likely wouldn't have anything to do with it.
keerok:
Ask the store.

Don't forget to bring the receipt. BTW, check the receipt. Usually, the store writes there if they have a No Return, No Exchange policy.

Merry Christmas!

Heather:
I am sorry but you can not. Since your friend gave it to you as a gift that would be a no. But you should sell it on Ebay and make some money off of it. And then use that money to buy a bigger iPad.

I hope my answer helped! Merry Christmas!!

Duncan:
No. The contract is with the store where it was purchased so you should see what their returns policy is.
GreyLandshark:
It has to go back into the inventory of the store you got it from.
Murzy:
i highly doubt it since it could be a forgery or stolen property, they will not honor the exchange

LEAVE A COMMENT